Solutions for Local Governments
Trusted by Local Governments across Australia, Zipform Digital delivers seamless, cost-effective communications — helping you connect with ratepayers faster and more securely.
Zipform Digital is a trusted partner to over 100 councils across Australia, with over 30 years of experience in customer communications management for Local Government.
Since 1993, we’ve delivered millions of rates notices via email and mail—ensuring each rates season runs smoothly and accurately, year after year.
Our secure, end-to-end rates solutions help Local Governments streamline delivery, improve accuracy, and reduce costs.
What we offer:
- 24-hour proofing for consistent, accurate delivery
- Rapid turnaround using high-speed print and mail technology
- A fully integrated journey—from rates notice issue to payment
Payment Solutions
Zipform Digital eRates is our secure, self-serve solution that lets ratepayers make once-off or scheduled payments directly from their rates notice.
It’s secure and PCI DSS compliant with zero direct debit administration costs for Local Government.
Secure and Compliant
We know that information security is critically important to Local Government.
We offer industry leading protection for your ratepayer communications and data, with security and compliance measures that set us apart from other customer communications providers in Australia.
Our multi-faceted approach to information security includes certifications in:
- ISO 9001 Quality Management Systems
- ISO 27001 Information Security Management
- SOC 2 (System and Organisation Controls) security compliance