Powerful partnerships: Leveraging AI for customer experience
Within the rapidly changing customer communications environment, the ability to harness the power of data analytics and Artificial Intelligence (AI) offers a strategic advantage to any business with the desire to change the narrative around customer churn and improve the customer experience. SmartMeasures and Zipform Digital have partnered up to provide a unique AI powered customer experience.
Charles Weiss: from physicist to software developer
As a renowned problem solver and software developer at Zipform Digital with a PhD in Physics from the University of Western Australia, Dr Charles Weiss shares his thoughts on software development as a career path.
Tim Holroyd – a recipe for success
Tim Holroyd from Zipform Digital has many years’ experience in the Customer Communications Management space within industries such as gas, electricity, banking and insurance. In this article, we find out more about his recipe for success, and what attracted him to Perth based Zipform Digital.
Direct Mail Trends for 2024
Andrea Candy from Zipform Digital discusses the top five direct mail trends for 2024 that all marketers need to read.
Building a future for customer communications
Richard Jose is a product manager at Zipform Digital. In this article he discusses what the future of customer communications looks like, including print production, client solutions, software development and why Zipform Digital is a great place to work.
Retail Energy: role of customer communications
Richard Vaughan, CEO of Zipform Digital explains what it means to have the right customer communications partner on board for energy retailers in what is an extraordinarily highly regulated industry. We work with our clients to meet the Better Bills Guideline, and find the balance between speed to market whilst addressing security concerns and procedures.
Leadership and mentoring at Zipform Digital
In this exclusive interview with Richard Vaughan, General Manager and Andrea Candy, Head of Growth and Customer Relationships - we discovered more about their personal leadership styles and how the increased focus on mentoring at Zipform Digital is creating leaders for the future.
A conversation with Andrea Candy
Andrea Candy is one of the most respected marketing professionals in Western Australia – with a name that is synonymous with print and digital communications solutions. As the Head of Growth and Customer Relationships at Zipform Digital, in a recent interview we found out more about her.