A day in the life: Cassie Rodgers
What really goes on behind the scenes at Zipform Digital? Production Manager Cassie Rodgers walks us through a typical day coordinating one of the busiest operations in customer communications.
Customer Communications Management in highly regulated industries
Drawing on Zipform Digital’s history managing customer communications in highly regulated industries, Richard Vaughan explores the critical role played by customer communications management.
From humble beginnings to high tech: council rates
Its been over 30 years since Zipform Digital sent the first batch of council rates notices out to ratepayers. With the business now sending millions of notices every rates season, Stephanie Brown reflects on the journey and what lies next.
The state of SMS marketing in Australia
Zipform Digital conducted extensive consumer research to discover how customers feel receiving SMS from businesses. Read the full report here.
Can phygital marketing close the communications gap at Christmas?
In our latest article, Andrea Candy from Zipform Digital explains what phygital marketing is, and how it could help create a connected experience for customers during the Christmas period.
SMS in customer communications
In this article, we share five examples from the last few years that have created a fresh new perspective on the role of SMS in customer communications.
Is print the safer option?
The global pandemic years drove a reliance on electronic communications as default for many businesses, but with the increasing number of serious data security breaches and scammers, does print still have an essential role in this digital world? Richard Vaughan from Zipform Digital discusses.
Transforming the local government experience
Providing transformational digital solutions for clients doesn’t necessarily need to involve huge budgets, long turnaround times and complex fixes. For Zipform Digital’s Local Government clients it was simply a matter of providing a solution that would address a common issue.